As CEO, Bob is spearheading IBEX’s recent nearshore expansion, opening sites in both Nicaragua and Jamaica. Prior to his role at IBEX, Bob was the chief sales, marketing and client services officer at Qualfon, a rapidly growing global BPO provider with a particular focus on near shore service delivery capabilities. Under his leadership, they developed locations in Central America and the Caribbean including pioneering Guyana as a viable near shore location. During his time as the executive vice president for sales, marketing and client services for Stream Global Services now Convergys, he helped them grow a near shore expansion totaling over 5,000 seats.
With over 25 years of leadership experience in strategic sales, marketing, client management and operations with IBM, Convergys, 3Com Corporation, and Modus Media, he is a proven executive in the business process outsourcing and technology industries. Bob is based in the IBEX headquarters in Washington D.C.