Mike brings a history of global technology delivery and change leadership. Most recently Mike oversaw the operational management of Blue Shield of California’s application landscape. There he transformed how application development and maintenance are managed reducing costs by 50% while substantially increasing quality and agility. Mike also has held several management positions for Applied Materials were he simplified the customer experience with easy-to-understand service levels and a flexible global delivery model resulting in increased customer satisfaction.
Earlier in his career, Mike lead Service Delivery for a venture backed startup and also served Accenture’s Communications and High Tech clients in the U.S. and Southeast Asia.