With over 25 years of industry expertise, Cynthia D. Smith blends a deep knowledge of strategic operational excellence, technical expertise and modern team management skills to handle any Customer Service team.
Strengths in solving Multidimensional problems combined with an extensive leadership background are focused on creating a “human experience” by developing a self-healing organization. Ability to blend agent, vendor and customer experiences into one digestible stream which can be infused throughout the corporate structure to provide a more valuable Customer Service organization.
Specific areas of expertise are in strategic planning, vendor management, complex process re-engineering, multi-level project oversight, application and technical system functional architecture, and general division oversight and management.
Prior to consulting Cindie was a Customer Experience leader with PlayStation, Firefly Mobile, and Buzztime.